We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in original packaging.

To start a return, you can contact us at wecare@mimaco.in . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wecare@mimaco.in

RETURN AND REFUND POLICY

• Raise a return/replacement request within 5 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery. It is mandatory to share image of the damaged product for us to verify.
• We will take 3 working days to review your return request.
• After the product is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage/ tampered product or packaging.

Under what conditions return/ replacement request will not be accepted?

• Opened/used/altered products
• Original packaging (mono cartons, labels, etc.) missing
• Product that doesn't fall under any conditions given above.
• The return/replacement request is generated after 7 days from the date of delivery
• The damaged/missing product is reported after 2 days from the date of delivery